The first letter template to use that you send to the council is to request information.
If you get no reply from the council then your next step is to follow up that letter with a complaint to the council for failing to respond to your first letter.
You should keep a copy of both letters you send and it is advisable that you obtain from the post office a proof of postage if you do not send the letter as recorded delivery.
Failure to respond, the template below is used for when your request has not been complied with.